FAQ
Coriom – Frequently Asked Questions (FAQ)
Welcome to Coriom's help center. Below you'll find answers to common questions about our products, ordering, shipping, warranties, privacy, corporate sales, and support. If you don't find what you need, contact us at support@coriom.shop.
1. Orders & Payments
Q1 – How do I place an order on Coriom.shop?
A1 – Browse our product pages, select the item(s), choose quantity, and complete checkout on Shopify. You'll receive an order confirmation by email within minutes.
Q2 – What payment methods do you accept?
A2 – We accept major credit/debit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely through PCI-compliant gateways.
Q3 – Is my payment information secure?
A3 – Yes. Coriom uses PCI-DSS compliant payment processors and encrypts transaction data in transit and at rest.
Q4 – Will I receive an invoice or receipt?
A4 – Yes – after purchase you will get an order confirmation and invoice via email. You can also access order history from your account.
Q5 – Can I change or cancel an order after placing it?
A5 – You can request a change within [1 hour]. After the order moves to fulfillment, cancellation may not be possible. Email support@coriom.shop immediately.
Q6 – What if my card is declined?
A6 – Try a different payment method or contact your bank. If problems persist, contact support@coriom.shop and we'll help resolve it.
2. Shipping & Delivery
Q7 – What carriers do you use?
A7 – We ship with USPS, UPS, and FedEx (domestic). International shipments use reputable regional carriers or DHL as appropriate.
Q8 – How long does shipping take in the U.S.?
A8 – Typical delivery is [2–5 business days] after order processing. Exact ETA depends on carrier and destination.
Q9 – Do you ship internationally?
A9 – Yes – currently to selected countries. International delivery times and duties vary; see the checkout for country-specific details.
Q10 – How can I track my order?
A10 – Once your order ships, you'll receive a tracking link via email and SMS (if provided). Use that link for live status and carrier updates.
Q11 – What are your processing times?
A11 – Orders are processed within [INSERT PROCESSING TIME – e.g., 24 hours on business days]. Weekend/holiday orders process next business day.
Q12 – What if my package is lost or damaged in transit?
A12 – Contact support@coriom.shop with photos and order details. We'll open a carrier claim and arrange replacement or refund per our claims process.
Q13 – Do you offer expedited shipping?
A13 – Yes – expedited options are available at checkout where applicable, subject to carrier serviceability and cut-off times.
Q14 – Who pays customs, duties, and taxes for international orders?
A14 – For international orders, customers are responsible for local import fees, duties, and taxes unless otherwise stated.
3. Products, Use & Care
Q15 – What materials are Coriom products made from?
A15 – We use carefully selected materials – durable textiles, high-grade plastics, certified electronics – chosen for comfort, safety, and longevity. Product pages list exact materials.
Q16 – Are your products safe for daily use?
A16 – Yes. Products with electrical components (e.g., Aroma Diffuser) meet applicable safety regulations and are tested during QC.
Q17 – How do I set up the Aroma Diffuser?
A17 – Remove packaging, fill the reservoir to the indicated mark with distilled water, add recommended essential drops (optional), plug in, and follow the user guide. See the quick-start on the product page.
Q18 – Is the Posture Corrector adjustable?
A18 – Yes – it features adjustable fastenings to accommodate a range of body sizes. See sizing guidance on product pages.
Q19 – Are Blue Light Filters compatible with all screens?
A19 – Our filters are designed for standard laptop and monitor dimensions. Check product compatibility and sizing before purchase.
Q20 – How should I clean my Coriom products?
A20 – Follow the care instructions included with each product. Typically: wipe surfaces with a soft, damp cloth; avoid harsh chemicals; remove electronic parts before cleaning.
Q21 – What charging or power requirements do your electronic products have?
A21 – Specs are listed on each product page. Aroma Diffuser and similar items include voltage, adapter type, and safety instructions.
4. Warranty & Returns
Q22 – What warranty do Coriom products come with?
A22 – Warranty: Aroma Diffuser, Backrest, Under Table Footrest, Posture Corrector – 6 months. Blue Light Filter – 1 month. Coverage for manufacturing defects only. See full warranty policy for exclusions and procedures.
Q23 – How do I file a warranty claim?
A23 – Email support@coriom.shop with your order ID, photos/videos of the defect, and a brief description. We'll respond within 3–5 business days.
Q24 – What is your return policy?
A24 – We accept returns per the returns policy (usually within [INSERT DAYS – e.g., 30 days] from delivery) for unused, undamaged items with proof of purchase. See Returns page for details.
Q25 – Are return shipping costs refundable?
A25 – Return shipping is generally paid by the customer unless the return is due to a Coriom error or approved warranty replacement.
Q26 – How long does a refund take?
A26 – Once approved, refunds are processed within 7–10 business days to the original payment method.
Q27 – What if I receive the wrong item?
A27 – Email support@coriom.shop with photos and order details. We'll arrange for the correct item to be shipped and handle return logistics.
5. Privacy & Security
Q28 – How does Coriom protect my personal data?
A28 – We use TLS encryption in transit, AES-256 at rest, and follow privacy protocols aligned with CCPA/CPRA and other standards. See our Privacy Policy for full details.
Q29 – Do you share my information with third parties?
A29 – We share data only with trusted partners (payment processors, 3PLs, analytics) under strict contracts and DPAs. We never sell personal data.
Q30 – How can I request access or deletion of my data?
A30 – Submit your request to privacy@coriom.shop. We respond to data subject requests within 30 days in line with applicable law.
Q31 – Are children allowed to purchase?
A31 – Coriom does not knowingly collect personal data from children under 13. If discovered, we will remove such data per COPPA guidance.
6. Support & Contact
Q32 – How can I contact Coriom customer support?
A32 – Email: support@coriom.shop. For urgent issues, call [+1 904-618-6703]. Response times: email within [24-48 hrs] on business days.
Q33 – What are your customer support hours?
A33 – Our support team is available [INSERT DAYS & Hours, e.g., Mon-Fri, 9am-6pm EST]. Messages outside those hours will be handled next business day.
Q34 – Do you offer live chat?
A34 – Live chat is available on our website during support hours. If unavailable, please email support@coriom.shop.
Q35 – Where is Coriom headquartered?
A35 – Coriom LLC – 21 14 N Flamingo Rd, Ste 5015, Pembroke Pines, FL 33028.
Still have questions?
Contact our support team at support@coriom.shop and we'll be happy to help!